Maid2Clean Terms and Conditions of Service

NEW TRAVEL FEES

  • Masterton – Stronvar, Taweru, Maurceville, upper Norfolk Road, Chester Road area will be $8.00 – $10.00 depending on how many k’s from Masterton
  • Masterton – Carterton $12.50
  • Masterton – Gladstone $12.50
  • Masterton – Greytown on a day we go to Greytown $15.00,
  • Masterton – Greytown on a day we do NOT go to Greytown $20.00
  • Masterton – Martinborough on a day we go to Martinborough $15.00
  • Masterton – Martinborough on a day we  do NOT go to Martinborough $20.00
  • Masterton to South Wairarapa such as Pirinoa, Kahutara, Featherston, this will be a case by case scenario
  • Masterton to Riversdale, Castlepoint, Coastal areas, this will be a case by case scenario
  • Masterton – Paihiatua on a day we go to Paihiatua $15.00
  • Masterton – Painiatua on a day we do NOT go to Paihiatua $20.00

Travel fees on a public holiday will be at time and a half as we are required to pay our staff time and a half for travel as per the holidays act.

 

PAYMENT TERMS

  • For all our regular weekly, fortnight, thrice weekly and monthly clients, payment will be required on the day of receipt of your invoice. Please set up an Automatic Payment.
  • Exit cleans, spring cleans, carpet cleans, window, and one off cleans a 50% deposit is required on the day before of your service. With the remainder being paid upon completion of the work carried out. 
  • For those who do not pay on receipt of their invoice a reminder will be sent, if more than 2 reminders are sent Maid2Clean has the right to implement a 5% fee.
  • If no payment is received in 7 days then a 15% fee will be implemented and at Maid2Cleans discretion, we may pass your details over to a debt collection agency along with cancelation of further services.

 

CANCELATION OF SERVICES

  • Weekly, fortnightly, thrice and monthly cleans, a 3 day cancelation notice is required. If you cancel between 72 hrs and 24 then a 50% charge, less travel will be invoiced
  • Cleans where a cancelation is made on the day a full 100% charge will be invoiced, less travel fee.
  • For all exit, one off cleans, spring cleans, function cleans we require 5 days notice, if you cancel between 5 days and 24 hours then a 50% fee, less travel will be invoiced.
  • Exit, one off cleans, spring cleans, function cleans where a cancelation is made on the day a full 100% charge will be invoiced, less travel fee.

COMPLAINTS

  • For all complaints we ask that the complaint is made within 24 hours of your service.
  • We ask that photos are taken and sent directly to our email address of hello@maid2clean.co.nz
  • WE WILL NOT ACCEPT COMPLAINTS MADE AFTER 2 DAYS, as the home will have been lived in, dust will have resettled, flies will have died, landed as well as bugs and fluff etc.  Bathrooms will have been used, as well as communal living areas.

 

A monthly email will come out to you all in regards to public holidays for the month, specials that are available to everybody and not just our new clients.  This way we know that should you require those extras in your home then all our bases are covered and all our clients are happy.