Services Agreement – Terms and Conditions

Welcome to Maid2Clean NZ Limited.

By accepting our terms and conditions you are agreeing to the following:

The outline of services is under the description of the service you have selected on the website. Please ensure you select the service most suited to your home and criteria.

Maid2Clean endeavour to schedule your appointment as per your requested time slot however it cannot be guaranteed. Maid2Clean may reschedule at short notice due to unforeseen interruptions.

Please ensure you select the appropriate service and additional services required. Our online booking system calculates instantly for you. Any additional services not stipulated on the booking form will be charged at our discretion.

You as the customer, must provide safe access to the property and ensure the cleaners safety at all times. Free roaming animals such as dogs Must be secured on the day of your service. Failure to secure animals may result in the cancellation of your service and you will be charged the full booking rate.

Failure to provide access on the day of your booking will result in a 100%.

Please be advised if your property requires extra attention you will be charged our over time fees of $60hr + GST. Allocated time frames upon request.

If your service requires heavy items such as furniture to be moved, please do so prior to your service. Our cleaners are not permitted to lift more than 15kg.

Maid2Clean Cancellation Policy: If you cancel on the week of your service you will be charged 50% of the booking. If you cancel on the day of your booking you will be charge 100% of the booking.

Payment. An invoice will be issued via email. Your prompt payment is appreciated and expected on the day of your service unless by prior arrangement. We allow a 7 day grace period for payment to be made. After 7 days we will pursue payment.

If you are unhappy with your service, Please let us know straight away or within 3 days of the service via email or phone. We are happy to receive feedback and work with you to resolve the issue. Please make contacting us your first point of call, we take pride in our service and would like the opportunity to remedy anything unsatisfactory.

In the event of an accident, injury or where damage occurs, an incident report will be completed. The company director will be advised immediately. Photos will be taken to document damage.